Terms & Conditions

1. About YesRate

YesRate is an Irish-owned and operated outbound sales business based in Dublin, Ireland.

In these Terms & Conditions, “YesRate”, “we”, “us” and “our” refer to the business identified above.

“Client”, “you” and “your” refer to the business or individual purchasing or using our services in a business capacity.

2. Our Services

YesRate provides outsourced outbound sales services to businesses, startups and founders.

Depending on the package selected and the agreed campaign scope, our services may include:

• Prospect research and target audience identification.
• Building and preparing prospect lists.
• Developing tailored calling scripts and sales messaging.
• Outbound telephone calling.
• Lead qualification and prospect engagement.
• Follow-up activity.
• Sales meeting and appointment booking.
• Campaign reporting and performance dashboards.
• Campaign reviews and recommendations.

The specific services included will depend on the package selected and any additional arrangements agreed between YesRate and the Client.

We reserve the right to make reasonable adjustments to how services are delivered, provided the agreed scope and overall nature of the service are maintained.

3. Enquiries and Service Agreements

Submitting an enquiry through our website does not create a binding service agreement or guarantee that YesRate will accept the proposed campaign.

Following an enquiry, we may contact you to discuss your business, objectives, target audience and suitability for our services.

A service agreement will be formed when:

• The Client selects or agrees to a service package or proposal.
• Any necessary onboarding information has been provided.
• The Client accepts the applicable commercial terms.
• Payment or another agreed method of commencement has been completed or confirmed.

Where a separate proposal, order form or written agreement is provided, its specific commercial terms will take precedence over these general Terms & Conditions in the event of a conflict.

4. Packages and Pricing

YesRate offers different service packages, which may include Starter, Growth and Scale subscriptions.

The package descriptions, features and prices are published on our website or provided directly to the Client.

Unless otherwise stated:

• Packages are billed monthly.
• Subscription fees are payable in advance.
• Prices are displayed in euro (€).
• Any applicable VAT or other taxes will be identified at the point of purchase or in the relevant proposal.
• Additional services outside the agreed package may incur additional charges, which will be agreed with the Client in advance.

The services included in each package are limited to the agreed scope. Unused campaign capacity or activity does not automatically carry forward into subsequent billing periods unless expressly agreed in writing.

We may change our package prices from time to time. Any price change affecting an existing subscription will be communicated to the Client in advance and will apply from a future billing period, not retrospectively.

5. Payments and Subscriptions

Where a Client purchases a recurring subscription, they authorise YesRate or its payment provider to collect the applicable subscription fee at the beginning of each billing period.

The Client is responsible for ensuring that payment details are accurate and remain valid.

If a payment fails or becomes overdue, we may:

• Notify the Client and request updated payment details.
• Temporarily pause campaign activity.
• Restrict access to certain services or account features.
• Suspend or terminate the service if payment remains outstanding.

We will make reasonable efforts to notify the Client before suspending services due to a failed payment.

Any applicable outstanding fees remain payable.

6. Cancellation and Termination

Unless a separate agreement specifies otherwise, subscriptions operate on a month-to-month basis.

The Client may cancel their subscription by providing written notice to hi@getyesrate.com.

To avoid being charged for the next billing period, cancellation must be received before the next scheduled renewal date.

Unless otherwise agreed:

• The subscription will remain active until the end of the current paid billing period.
• No further recurring payments will be taken after cancellation takes effect.
• Fees already paid for the current billing period are non-refundable, except where required by law or where otherwise agreed in writing.
• Any outstanding payments for services already provided remain payable.

YesRate may suspend or terminate services where the Client:

• Fails to pay fees when due.
• Provides materially inaccurate or misleading information.
• Requests activity that may breach applicable laws or regulations.
• Misuses the services or engages in abusive, threatening or unlawful conduct.
• Materially breaches these Terms & Conditions and fails to remedy the breach within a reasonable period after being notified.

Where reasonably necessary, YesRate may immediately suspend a campaign to protect individuals, data, the Client or YesRate from potential harm or legal risk.

Either party may terminate a service agreement where the other party commits a material breach that remains unresolved after written notice and a reasonable opportunity to remedy it.

Termination does not affect rights or obligations that arose before the termination date.

7. Client Responsibilities

Successful campaigns require cooperation and accurate information from the Client.

The Client agrees to:

• Provide accurate and complete information about their business, products and services.
• Clearly communicate their target audience and campaign objectives.
• Provide any relevant product information, pricing and sales materials.
• Review and approve prospect lists and calling scripts before campaign launch.
• Ensure that claims about their products and services are accurate and can be substantiated.
• Respond to reasonable requests for clarification or campaign feedback.
• Notify YesRate promptly of changes to their product, pricing, availability or target audience.
• Treat YesRate employees, contractors and representatives professionally and respectfully.

The Client is responsible for ensuring that the products or services being promoted are lawful and that they have the necessary rights, permissions and authority to offer them.

Delays in providing information, approvals or feedback may affect campaign preparation, delivery and results.

8. Campaign Approval and Launch

Before a campaign begins, YesRate may prepare prospect lists, calling scripts and other campaign materials for the Client’s review.

Where approval is requested, the Client is responsible for reviewing the materials and confirming that they accurately represent the business, products, services and intended target audience.

A campaign will generally not begin until:

• The relevant onboarding information has been provided.
• The prospect list has been approved.
• The calling script or messaging has been approved.
• A campaign consultant has been assigned where applicable.
• YesRate has confirmed that the campaign is ready to launch.

The Client must notify YesRate if any approved material becomes inaccurate or outdated.

YesRate may pause or amend campaign activity where necessary to address concerns about accuracy, compliance, deliverability or the quality of the campaign.

9. No Guarantee of Sales or Results

YesRate works to generate sales opportunities through prospect research, outbound calling, lead qualification and related activities.

However, outbound sales results depend on many factors outside our control, including:

• Market demand and economic conditions.
• The quality and competitiveness of the Client’s product or service.
• Pricing and commercial terms.
• The accuracy and suitability of the target audience.
• Prospect availability and willingness to engage.
• The Client’s sales process and follow-up activity.

YesRate does not guarantee a specific number of leads, qualified prospects, meetings, customers, sales, revenue or return on investment.

Any targets or forecasts discussed during onboarding are objectives to guide campaign planning. They are not guaranteed outcomes unless expressly agreed in a separate written agreement.

Our obligation is to deliver the agreed services with reasonable care and skill.

10. Campaign Reporting and Dashboards

Where included in the selected package, Clients may receive access to a campaign dashboard containing information about campaign activity and performance.

Reports may include:

• Call attempts.
• Call outcomes.
• Conversations and engagement.
• Interested or qualified prospects.
• Meetings booked.
• Follow-up requirements.
• Campaign performance trends.

Reporting frequency and available metrics depend on the selected package.

Dashboard information is based on the activity and information recorded by YesRate and its assigned campaign personnel. We aim to maintain accurate records, but reports should be treated as operational campaign information rather than independently audited financial or sales results.

Clients are responsible for their own sales follow-up, proposals, negotiations and final customer conversion unless additional services have been expressly agreed.

11. Prospect Data and Data Protection

Both YesRate and the Client agree to handle personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and applicable electronic communications and marketing regulations.

Depending on the activity being performed:

• The Client may act as the data controller, determining the purpose and means of a campaign.
• YesRate may act as the data processor, handling prospect information on the Client’s documented instructions.
• YesRate may act as an independent data controller for certain activities relating to its own business operations.

Where YesRate acts as a data processor, the parties may be required to enter into a separate Data Processing Agreement.

The Client is responsible for providing accurate campaign instructions and ensuring that it has an appropriate lawful basis and authority for the processing it determines.

YesRate will take reasonable steps to ensure that campaign activity is conducted in accordance with applicable requirements and will not knowingly carry out instructions that it reasonably believes are unlawful.

The parties will cooperate in responding to relevant data protection requests, objections and complaints.

Further information about how YesRate processes personal information is available in our Privacy Policy.

12. Marketing and Telephone Compliance

Outbound marketing and telephone activity must comply with applicable laws and regulations, including GDPR and the Irish ePrivacy Regulations.

The parties acknowledge that different rules may apply depending on the type of telephone number, recipient, communication and jurisdiction involved.

The Client must provide accurate information about the intended target audience and must not instruct YesRate to contact individuals or businesses in a manner that breaches applicable law.

YesRate may exclude particular contact records, request additional information or pause campaign activity where compliance cannot reasonably be established.

Requests not to receive further marketing contact, including do-not-contact requests, must be respected and appropriately recorded.

Where call recording or other additional monitoring is proposed, this must be separately assessed and agreed, with appropriate notices and safeguards in place.

13. Confidentiality

Both parties agree to treat confidential business information received from the other party as confidential.

Confidential information may include:

• Business plans and strategies.
• Customer and prospect information.
• Pricing and commercial arrangements.
• Sales scripts and campaign materials.
• Product information and technical details.
• Internal reports and performance data.

Neither party will disclose confidential information to third parties except:

• Where necessary to perform the agreed services.
• To professional advisers or service providers who are subject to appropriate confidentiality obligations.
• Where disclosure is required by law.
• With the other party’s written permission.

These confidentiality obligations will continue after the service agreement ends.

14. Intellectual Property

Each party retains ownership of intellectual property it owned before entering into an agreement with the other party.

The Client retains ownership of its existing:

• Brand assets and trademarks.
• Products and services.
• Business materials.
• Supplied content and information.

YesRate retains ownership of its pre-existing business methods, processes, templates, systems, scripts, tools and internal materials.

Once all applicable fees have been paid, the Client may use campaign-specific deliverables created specifically for that Client for its own business purposes, unless otherwise agreed in writing.

Nothing in these Terms transfers ownership of either party’s pre-existing intellectual property to the other party.

Neither party may use the other party’s name, logo or branding in public marketing materials without prior permission, except where required by law.

15. Third-Party Services

YesRate may use third-party software, hosting providers, payment processors, communications platforms and other service providers to deliver its services.

These services may be subject to their own terms, conditions and privacy policies.

YesRate is not responsible for interruptions or failures caused by third-party providers outside its reasonable control. However, we will take reasonable steps to address service disruption where it affects the services we provide.

16. Limitation of Liability

To the fullest extent permitted by applicable law, YesRate will not be liable for:

• Indirect or consequential losses.
• Loss of anticipated profits or revenue.
• Loss of anticipated business opportunities.
• Loss of goodwill.
• Business interruption.
• Losses arising from the Client’s failure to follow up with prospects or convert sales opportunities.
• Losses arising from inaccurate information or instructions supplied by the Client.

Subject to the exceptions below, YesRate’s total aggregate liability arising out of or in connection with a particular service agreement will not exceed the total fees paid or payable by the Client to YesRate under that agreement during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

17. Indemnity

The Client agrees to be responsible for losses, claims, costs and reasonable expenses arising from:

• Products or services supplied by the Client.
• Misleading, inaccurate or unlawful claims or materials supplied by the Client.
• The Client’s breach of applicable law.
• The Client’s misuse of prospect information.
• The Client’s material breach of these Terms.

This does not apply to the extent that the relevant loss or claim results from YesRate’s own breach, negligence or unlawful conduct.

18. Service Availability and Changes

We aim to provide reliable services but do not guarantee that our website, dashboards or online systems will always be available without interruption.

We may occasionally need to:

• Carry out maintenance.
• Update our systems or software.
• Change service providers.
• Modify or discontinue features.
• Temporarily suspend access for security or operational reasons.

We will take reasonable steps to minimise disruption and notify Clients of material changes where appropriate.

19. Events Outside Our Control

Neither party will be responsible for a delay or failure to perform its obligations where that delay or failure results from circumstances outside its reasonable control.

These circumstances may include natural disasters, severe weather, public emergencies, government restrictions, industrial disputes, major telecommunications failures, widespread internet outages or other events that could not reasonably have been prevented.

The affected party will notify the other party as soon as reasonably practical and take reasonable steps to reduce the impact.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website with the updated date.

For existing Clients, we will provide reasonable notice of material changes that affect their ongoing services. Changes will not retrospectively alter services already paid for or obligations already incurred.

Where a change materially affects an existing service agreement, the parties may discuss an appropriate alternative or termination arrangement.

21. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of Ireland.

Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the Irish courts, subject to any mandatory legal rights or requirements.

22. General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by either party to enforce a provision does not constitute a waiver of that provision.

The Client may not transfer or assign its rights or obligations under a service agreement without YesRate’s prior written consent.

These Terms & Conditions, together with any applicable proposal, order form or separate written agreement, represent the agreement between the parties in relation to the relevant services.

23. Contact Us

If you have any questions about these Terms & Conditions or our services, please contact us: